Shipping Policy
1.Orders Processing Time:
Most items ordered processing time within 48 hours and will arrive send out within 2-5 business days, personalized items within 1-3 weeks.
Depending on when you place your order, your tracking number may take one business day to become active. Once your order has begun processing, changes or cancellations may not be possible. If this occurs, please utilize the Return/Exchange process outlined on your packing slip or contact Guest Services for support. Select a contact option at the bottom of this article.
2.Shipping & Handling Charges
Because each items,weight and size is different,so shipping charges will be different, Your total shipping charges (US dollars) will appear during the Checkout process, before payment is entered. pls check carefully before you place an order,or contact me to get exact shipping fees.
3.Delivery Estimates:
The transit times listed below are estimates provided by carriers and are not guaranteed. Delays may occur due to customs clearance, port congestion, strikes, severe weather, or national holidays. We appreciate your understanding.
4.Estimated Transit Times by Channel:
| Shipping Channel | Estimated Transit Time (Business Days) | Notes |
| Air Freight | 10–12 business days | Customs clearance time at destination not included |
| Sea Freight | 30–40 business days | Remote areas may require +1–2 days |
| Truck Freight | 25–30 business days | May happen to custom inspection,delivery time is out of control |
| Rail Freight | 40–50 business days | May happen to custom inspection,delivery time is out of control |
5.Lithium Battery Shipping Statement
This product contains built-in rechargeable lithium-ion batteries. Certain airlines, countries, or express carriers may prohibit or restrict shipment.
Packaging complies with UN38.3, MSDS, and other documentation requirements for air transport.
6.Customs, Duties & Import Taxes (DDP/DDU Terms)
Our standard shipping method is DDP (Delivered Duty Paid), meaning import taxes and duties are included in the product price.
However, in the event of unforeseen circumstances such as regulatory changes, increased tariff rates, fines, or inspection surcharges imposed by customs, any additional costs incurred beyond the original quote may be the responsibility of the recipient.
If a package is returned or destroyed due to reasons attributable to the customer—including but not limited to providing incorrect identity information, refusing to pay duties, or failing to cooperate with customs clearance—all resulting costs and losses shall be borne by the customer.
7. Incorrect Address / Undeliverable / Refusal to Accept
Customers must ensure the shipping address provided at checkout is complete, accurate, and capable of receiving parcels (including company name, street number, zip code, and contact phone number).
Any costs arising from address errors—such as return shipping fees or re-delivery charges—will be the responsibility of the customer. Furthermore, we shall not be held liable for lost packages resulting from an incorrect or undeliverable address provided by the customer.
8.Last
For goods shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; manuals, instructions and safety warnings may not be in destination country languages; the goods and accompanying materials may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the goods may not conform to destination country voltage (requiring use of an adapter or converter). You are responsible for assuring the goods can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.